What to do when you cannot login

SSH logins

  • Check on the system status page if there is a planned downtime or a known problem that affects the resource you are trying to login to.

  • Read your email. We announce both planned and unplanned downtime via email to the address you have registered in SUPR/NSC Express.

  • Check that you are using your NSC username (it will probably not be the same as your username on your laptop or at some other centre).

  • Check that you are trying to log in to the right resource at NSC. You can have different passwords on different resources.

  • Check your account status under "Accounts" in NSC Express for the resource you are trying to login to.

    • If the account status is enabled, you should be able to login.

    • If the account status is inactive, you cannot login due to the fact that you are no longer part of an active project on that resource. If this is wrong, contact NSC support (see below). Otherwise, become a member of a project that has time allocated on the resource.

    • If the account status is locked or disabled, you will not be able to login. Contact NSC support (see below).

    • If the account status is creating, the account is about to be created. Make sure that you have taken care of the email asking you to choose password by following the URL to NSC Express.

    • If the account status is force-new-password, the account is about to have its password changed (which in most cases should be due to a request from you). Make sure that you have taken care of the email asking you to choose password by following the URL to NSC Express.

  • If you normally use Thinlinc or some graphical SSH program, try to login using a command-line SSH client too.

  • If you still cannot login, email about your problem. Be sure to tell us where you are trying to login and your username. Also tell us any warning or error messages you see. NEVER SEND US YOUR PASSWORD! We do not need it, and we will never ask you for it!

NSC Express and SUPR

If you have problems logging in to the web portals, see the information at


User Area

User support

Guides, documentation and FAQ.

Getting access

Applying for projects and login accounts.

System status

Everything OK!

No reported problems

Self-service

SUPR
NSC Express