Software support tiers

Each software installation is categorized into one of three software support tiers, depending on the level of help we can provide for that particular software.

Tier 1

A software gets placed into tier 1 if NSC has an application expert on staff with deep knowledge about it, and we will try to help you with any problems. We have also done some internal tests to make sure that the software installation is working as intended. NSC also commits to installing updates as they become available.

Tier 2

The tier 2 is used when NSC has only limited experience with the software, but we will try to help as much as possible. For example, if the software comes with a test suite, we will run it, and attempt to evaluate the results. We will try to install and test new versions, but mostly when this is requested by a user.

Tier 3

Tier 3 is used for test installations or custom software we helped install by request of a user. In general, we will not be able to help you much with such software titles. Note that these types of installations can be completely untested, and will not be updated unless you send a request to NSC.